As the Office Administrator at Somerset Psychological Center, Kate is the frontline ambassador ensuring that every patient encounters a warm, organized, and supportive environment from the moment they walk in. Leveraging strong administrative and interpersonal skills, Kate orchestrates a seamless balance between high clinical standards and a patient-centered experience.
Key Responsibilities
- Reception & Patient Coordination – Greeting clients, managing appointment schedules, processing intake forms, and ensuring timely communication with clinicians and insurance providers.
- Administrative Leadership – Supervising front-office operations, coordinating with billing and support teams, and maintaining compliance with healthcare regulations and confidentiality standards.
- Team Collaboration – Serving as a liaison between therapists, office staff, and external partners (insurers, referral sources), enabling efficient case flows and cohesive practice operations.
- Office Management – Overseeing office supplies, managing digital and physical records, troubleshooting system or facility issues, and supporting the senior leadership to optimize processes.
Professional Snapshot
- Experienced in managing busy outpatient mental health settings
- Proficient in practice management software, electronic health records, and HIPAA compliance
- Adept in fostering a welcoming, respectful, and empowering atmosphere for clients and colleagues alike
- Known for being detail-oriented, resourceful, and responsive—qualities essential in dynamic healthcare environments
